Teamtwin LLP (herein after referred to as “TT”) recognizes the importance of privacy of its
users and also of maintaining confidentiality of the information provided by its users as a
responsible data controller and data processor.
This Privacy Policy provides for the practices for handling and securing user's Personal
Information (defined hereunder) by and its subsidiaries and affiliates.
This Privacy Policy is applicable to any person (‘User’) who purchases, intends to purchase,
or inquire about any product(s) or service(s) made available by TT through any of TT’s
customer interface channels including its website, mobile site, mobile app & offline
channels including call centers and offices (collectively referred herein as "Platform").
For the purpose of this Privacy Policy, wherever the context so requires "you" or "your"
shall mean User and the term "we", "us", "our" shall mean TT. The term “Personal
Information” means information that you provide to us which personally identifies you to be
contacted or identified, such as your name, phone number, email address, and any other data
that is tied to such information.
By using or accessing the Platform, the User hereby agrees with the terms of this Privacy
Policy and the contents herein. If you disagree with this Privacy Policy please do not use
or access our Platform or other Sales Channels.
This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third
parties, even if their websites/products are linked to our Platform. User should take note
that information and privacy practices of TT’s business partners, advertisers, sponsors or
other sites to which TT provides hyperlink(s), may be materially different from this Privacy
Policy. Accordingly, it is recommended that you review the privacy statements and policies
of any such third parties with whom they interact.
This Privacy Policy is an integral part of your User Agreement with TT and all capitalized
terms used, but not otherwise defined herein, shall have the respective meanings as ascribed
to them in the User Agreement.
2. USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA
Please note that the data shared with TT shall be primarily processed in India and such
other jurisdictions where a third party engaged by TT may process the data on its behalf. By
agreeing to this policy, you are providing TT with your explicit consent to process your
personal information for the purpose(s) defined in this policy. The data protection
regulations in India or such other jurisdictions mentioned above may differ from those of
your country of residence.
If you have any concerns in the processing your data and wish to withdraw your consent, you
may do so by writing to the following email id: privacypolicy@tripbelike.in
However, if such processing of data is essential for us to be able to provide a service(s)
to you, then we may not be able to serve or confirm your bookings after your withdrawal of
consent. For instance, if you make a booking (go karting, watersports, other leisure, event
ticketing (indoor gatherings) and fine dining at restaurants or cafes (dating
arrangements)), then certain personal information of yours like contact details, gender,
dietary preferences, choice of room with smoking facility, any medical condition which may
require specific attention or facility etc. may have to be shared by us with our Activity
Provider, and they may further process this information for making suitable arrangements for
you during your trip.
A withdrawal of consent by you for us to process your information may:
severely inhibit our ability to serve you properly and in such case, we may have to
refuse the booking altogether, or
unreasonably restrict us to service your booking (if a booking is already made) which
may further affect your trip or may compel us to cancel your booking.
3. TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS
The information as detailed below is collected for us to be able to provide the services
chosen by you and also to fulfill our legal obligations as well as our obligations towards
third parties as per our User Agreement.
"Personal Information"of User shall include the information shared by the User and collected
by us for the following purposes:
Registration on the Platform: Information which you provide while subscribing to or
registering on the Platform, including but not limited to information about your
personal identity such as name, gender, marital status, religion, age,profile picture,
your contact details such as your email address, postal addresses, frequent flyer
number, telephone (mobile or otherwise) and/or fax numbers. The information may also
include information such as your banking details (including credit/debit card) and any
other information relating to your income and/or lifestyle; billing information payment
history etc. (as shared by you).
Other information:We many also collect some other information and documents including
but not limited to:
Transactional history (other than banking details) about your e-commerce activities,
buying behavior.
Your usernames, passwords, email addresses and other security-related information
used by you in relation to our Services.
Data either created by you or by a third party and which you wish to store on our
servers such as image files, documents etc.
Data available in public domain or received from any third party including social
media channels, including but not limited to personal or non-personal information
from your linked social media channels (like name, email address, friend list,
profile pictures or any other information that is permitted to be received as per
your account settings) as a part of your account information.
Information pertaining any other traveler(s) for who you make a booking through your
registered TT In such case, you must confirm and represent that each of the other
traveler(s) for whom a booking has been made, has agreed to have the information
shared by you disclosed to us and further be shared by us with the concerned service
provider(s).
Your Covid-19 Vaccination status and certificate in case you wish to avail any
service for provision of which such Covid-19 vaccination related information is
required or want to access your vaccination certificate at a later stage for travel
related or any other purpose. TT will never process the beneficiary id and other id
details contained in the vaccination certificate.
Such information shall be strictly used for the aforesaid specified & lawful purpose only.
User further understands that TT may share this information with the end service provider
or any other third party for provision and facilitation of the desired booking. TT will always
redact all/any sensitive & confidential information contained in the vaccination certificate,
passbook, bank statement or any other identity card submitted for the purpose of availing
a service, promotional offer or booking a product on the Platform. In case a User does not
wish to provide this information or opts for deletion of the information already provided,
TT may not be able to process the desired booking request. TT will never share any of the
above information collected including PAN card details, Vaccination status & certificate
, Passport details , Aadhar Card details without their prior consent unless otherwise such
action is required by any law enforcement authority for investigation, by court order or
in reference to any legal process.
4. HOW WE USE YOUR PERSONAL INFORMATION
The Personal Information collected maybe used in the following manner:
While making a booking:
While making a booking, we may use Personal Information including, payment details
which include cardholder name, credit/debit card number (in encrypted form) with
expiration date, banking details, wallet details etc. as shared and allowed to be
stored by you. We may also use the information of travelers list as available in or
linked with your account. This information is presented to the User at the time of
making a booking to enable you to complete your bookings expeditiously.
We may also use your Personal Information for several reasons including but not limited
to:
confirm your reservations with respective Activity Providers; keep you informed of the
transaction status; send booking confirmations either via sms or Whatsapp or any other
messaging service; send any updates or changes to your booking(s); allow our customer
service to contact you, if necessary; customize the content of our website, mobile
site and mobile app; request for reviews of Activity or any other improvements; send
verification message(s) or email(s); Validate/authenticate your account and to prevent
any misuse or abuse. contact you on your birthday/anniversary to offer a special gift
or offer.
SURVEYS:
We value opinions and comments from our Users and frequently conduct surveys, both
online and offline. Participation in these surveys is entirely optional. Typically,
the information received is aggregated, and used to make improvements to Platform,
services and to develop appealing content, features and promotions for members based
on the results of the surveys. Identity of the survey participants is anonymous unless
otherwise stated in the survey.
MARKETING PROMOTIONS, RESEARCH AND PROGRAMS:
Marketing promotions, research and programs help us to identify your preferences,
develop programs and improve user experience. TT frequently sponsors promotions to
give its Users the opportunity to win great travel and travel related prizes. Personal
Information collected by us for such activities may include contact information and
survey questions. We use such Personal Information to notify contest winners and
survey information to develop promotions and product improvements. As a registered
User, you will also occasionally receive updates from us about fare sales in your
area, special offers, new services, other noteworthy items (like savings and benefits
on airfares, hotel reservations, holiday packages, car rentals and other travel
services) and marketing programs.
In addition, you may look forward to receiving periodic marketing emails, newsletters
and exclusive promotions offering special deals.
From time to time we may add or enhance services available on the Platform. To the
extent these services are provided, and used by you, we will use the Personal
Information you provide to facilitate the service(s) requested. For example, if you
email us with a question, we will use your email address, name, nature of the
question, etc. to respond to your question. We may also store such Personal
Information to assist us in making the Platform the better and easier to use for our
Users.
TT may from time to time launch reward programs by way of which users may stand to win
travel related rewards or other rewards. We may use your Personal Information to
enroll you in the rewards program and status of the same will be visible each time you
log in to the Platform. Depending on the reward program, each time you win a reward,
TT may share your Personal Information with a third party that will be responsible for
fulfilling the reward to you. You may however choose to opt out of such reward
programs by writing to us. For various purposes such as fraud detection, offering
bookings on credit etc., we at times may verify information of customers on selective
basis, including their credit information. Additionally, TT may share your Personal
Information, anonymized and/ or aggregated data to a third party that TT may engage to
perform certain tasks on its behalf, including but not limited to payment processing,
data hosting, data processing and assessing credit worthiness for offering bookings on
credit.
5. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
TT will retain your Personal Information on its servers for as long as is reasonably
necessary for the purposes listed in this policy. In some circumstances we may retain your
Personal Information for longer periods of time, for instance where we are required to do so
in accordance with any legal, regulatory, tax or accounting requirements.
Where your personal data is no longer required we will ensure it is either securely deleted
or stored in a way which means it will no longer be used by the business.
In case user wishes to delete their account, they can do so by following the steps mentioned
below.
Login to your account.
Click on the "My Account" option.
Click on "Delete Account" option.
Confirm the deletion.
6. YOUR CHOICES ABOUT YOUR INFORMATION
You may, of course, decline to submit personally identifiable information through the
Service, in which case TT may not be able to provide certain services to you. You may update
or correct your account information and email preferences at any time by logging into your
account. You can always unsubscribe from our commercial or promotional emails, SMS, and
notifications but we will still send you transactional and relational emails about your
account use of TT
7. YOUR RIGHTS AVAILABLE TO HELP YOU MANAGE YOUR PRIVACY
You may have certain legal rights regarding your personal information depending upon the
country you are in or how we interact with you.
Subject to the terms of this Privacy Statement we guarantee that you have the following key
rights wherever you are:
To access your personal information. We will tell you what personal information we hold
about you and can provide you with a copy of this;
To seek rectification of that personal information. Where the personal information we
hold about you is inaccurate we will rectify this, upon your request. Note that this
right may be limited in terms of the scope of detail that we will or can rectify;
To lodge a complaint to us. We will receive and handle your complaints in accordance
with best practice and depending upon where you are and whether we are subject to it,
any applicable law.
If you wish to access any of these rights, we may ask you for additional information to
confirm your identity and for security purposes, in particular before disclosing
personal information to you. We reserve the right to refuse to provide this additional
information if your request is manifestly unfounded or excessive.
We may not always be able to address your request fully, for example, if it would impact the
duty of confidentiality we owe to others, or if we are legally entitled to deal with the
request in a different way.
8. COOKIES AND SESSION DATA
Cookies
TT uses cookies to personalize your experience on the Platform and the advertisements
that may be displayed. TT’s use of cookies is similar to that of any other reputable
online companies.
Cookies are small pieces of information that are stored by your browser on your device's
hard drive. Cookies allow us to serve you better and more efficiently. Cookies also
allow ease of access, by logging you in without having to type your login name each time
(only your password is needed); we may also use such cookies to display any
advertisement(s) to you while you are on the Platform or to send you offers (or similar
emails – provided you have not opted out of receiving such emails) focusing on
destinations which may be of your interest.
A cookie may also be placed by our advertising servers, or third party advertising
companies. Such cookies are used for purposes of tracking the effectiveness of
advertising served by us on any website, and also to use aggregated statistics about
your visits to the Platform in order to provide advertisements in the Platform or any
other website about services that may be of potential interest to you. The third party
advertising companies or advertisement providers may also employ technology that is used
to measure the effectiveness of the advertisements. All such information is anonymous.
This anonymous information is collected through the use of a pixel tag, which is an
industry standard technology and is used by all major websites. They may use this
anonymous information about your visits to the Platform in order to provide
advertisements about goods and services of potential interest to you. No Personal
Information is collected during this process. The information so collected during this
process, is anonymous, and does not link online actions to a User.
Most web browsers automatically accept cookies. Of course, by changing the options on
your web browser or using certain software programs, you can control how and whether
cookies will be accepted by your browser. TT supports your right to block any unwanted
internet activity, especially that of unscrupulous websites. However, blocking TT
cookies may disable certain features on the Platform, and may hinder an otherwise
seamless experience to purchase or use certain services available on the Platform.
Please note that it is possible to block cookie activity from certain websites while
permitting cookies from websites you trust.
Automatic Logging of Session Data:
Each time you access the Platform your session data gets logged. Session data may consist
of various aspects like the IP address, operating system and type of browser software
being used and the activities conducted by the User while on the Platform. We collect
session data because it helps us analyze User’s choices, browsing patterns including the
frequency of visits and duration for which a User is logged on. It also helps us diagnose
problems with our servers and lets us better administer our systems. The aforesaid
information cannot identify any User personally. However, it may be possible to determine
a User's Internet Service Provider (ISP), and the approximate geographic location of
User's point of connectivity through the above session data.
9. WITH WHOM YOUR PERSONAL INFORMATION
Service Providers and suppliers:
Your information shall be shared with the end Activity Providers like who are
responsible for fulfilling your booking. You may note that while making a booking with
TT you authorize us to share your information with the said service providers and
suppliers. It is pertinent to note that TT does not authorize the end service provider
to use your information for any other purpose(s) except as may be for fulfilling their
part of service. However, how the said service providers/suppliers use the information
shared with them is beyond the purview and control of TT as they process Personal
Information as independent data controllers, and hence we cannot be made accountable for
the same. You are therefore advised to review the privacy policies of the respective
service provider or supplier whose services you choose to avail.
TT does not sell or rent individual customer names or other Personal Information of
Users to third parties except sharing of such information with our business / alliance
partners or vendors who are engaged by us for providing various referral services and
for sharing promotional and other benefits to our customers from time to time basis
their booking history with us.
COMPANIES IN THE SAME GROUP:
In the interests of improving personalization and service efficiency, we may, under
controlled and secure circumstances, share your Personal Information with our affiliate
or associate entities. . This will enable us to provide you with information about
various products and services, both leisure- and travel-related, which might interest
you; or help us address your questions and requests in relation to your bookings.
If the assets of TT are acquired, our customer information may also be transferred to
the acquirer depending upon the nature of such acquisition. In addition, as part of
business expansion/development/restructuring or for any other reason whatsoever, if we
decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries
or any business units, then as part of such restructuring exercise customer information
including the Personal Information collected herein shall be transferred accordingly.
BUSINESS PARTNERS and THIRD-PARTY VENDORS:
We may also share certain filtered Personal Information to our corporate affiliates or
business partners who may contact the customers to offer certain products or services,
which may include free or paid products / services, which will enable the customer to
have better travel experience or to avail certain benefits specially made for TT
Examples of such partners are entities offering co-branded credit cards, travel
insurance, insurance cover against loss of wallet, banking cards or similar sensitive
information etc. If you choose to avail any such services offered by our business
partners, the services so availed will be governed by the privacy policy of the
respective service provider.
TT may share your Personal Information to third party that TT may engage to perform
certain tasks on its behalf, including but not limited to payment processing, data
hosting, and data processing platforms.
We use non-identifiable Personal Information of Users in aggregate or anonymized form to
build higher quality, more useful online services by performing statistical analysis of
the collective characteristics and behavior of our customers and visitors, and by
measuring demographics and interests regarding specific areas of the Platform. We may
provide anonymous statistical information based on this data to suppliers, advertisers,
affiliates and other current and potential business partners. We may also use such
aggregate data to inform these third parties as to the number of people who have seen
and clicked on links to their websites. Any Personal Information which we collect and
which we may use in an aggregated format is our property. We may use it, in our sole
discretion and without any compensation to you, for any legitimate purpose including
without limitation the commercial sale thereof to third parties.
Occasionally, TT will hire a third party for market research, surveys etc. and will
provide information to these third parties specifically for use in connection with these
projects. The information (including aggregate cookie and tracking information) we
provide to such third parties, alliance partners, or vendors are protected by
confidentiality agreements and such information is to be used solely for completing the
specific project, and in compliance with the applicable regulations.
DISCLOSURE OF INFORMATION
In addition to the circumstances described above, TT may disclose User's Personal
Information if required to do so:
by law, required by any enforcement authority for investigation, by court order or
in reference to any legal process;
to conduct our business;
for regulatory, internal compliance and audit exercise(s)
to secure our systems; or
to enforce or protect our rights or properties of TT or any or all of its
affiliates, associates, employees, directors or officers or when we have reason to
believe that disclosing Personal Information of User(s) is necessary to identify,
contact or bring legal action against someone who may be causing interference with
our rights or properties, whether intentionally or otherwise, or when anyone else
could be harmed by such activities.
Such disclosure and storage may take place without your knowledge. In that case, we shall not be
liable to you or any third party for any damages howsoever arising from such disclosure and storage.
10. USER GENERATED CONTENT (UGC)
TT provides an option to its users to post their experiences by way of reviews, ratings and
general poll questions. The customers also have an option of posting questions w.r.t a
service offered by TT or post answers to questions raised by other users. TT may also hire a
third party to contact you and gather feedback about your recent booking with TT. Though the
participation in the feedback process is purely optional, you may still receive emails,
notifications (app, sms, Whatsapp or any other messaging service) for you to share your
review(s), answer questions posted by other users or a. The reviews may be written or in a
video format. The reviews written or posted may also be visible on other travel or travel
related platforms.
The UGC that TT collects may be of the following kinds:
Review and Ratings
Question and Answers
Crowd Source Data Collection (poll questions).
Each User who posts review or ratings, Q&A, photographs shall have a profile, which other
Users will be able to access. Other Users may be able to view the number of trips, reviews
written, questions asked and answered and photographs posted.
11. HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?
You will occasionally receive e-mail updates from us about fare sales in your area, special
offers, new TT services, and other noteworthy items. We hope you will find these updates
interesting and informative. If you wish not to receive them, please click on the
"unsubscribe" link or follow the instructions in each e-mail message.
12. PERMISSIONS REQUIRED FOR USING OUR MOBILE APPLICATIONS
When the TT app is installed on your phone or tablet, a list of permissions appear and are
needed for the app to function effectively. There is no option to customize the list. The
permissions that TT requires and the data that shall be accessed and its use is as below:
Android permissions:
Device & App history:We need your device permission to get information about your
device, like OS (operating system) name, OS version, mobile network, hardware model,
unique device identifier, preferred language, etc. Basis these inputs, we intend to
optimize your travel booking experience, use OS specific capabilities to drive great
in-funnel experiences using components of device’s OS, etc.
Identity: This permission enables us to know about details of your account(s) on your
mobile device. We use this info to auto-fill your email ID’s and provide a typing free
in-funnel experience. It helps us map email ID’s to a particular user to give you the
benefit of exclusive travel offers, wallet cash-backs, etc. It also allows facilitating
your Facebook and Google+ login.
Location: This permission enables us to give you the benefit of location specific deals
and provide you a personalized in-funnel experience. When you launch TT app to make a
travel booking, we auto-detect your location so that your nearest airport or city is
auto-filled. We also require this permission to recommend you nearest hotels in case you
are running late and want to make a quick last minute booking for the nearest hotel.
Your options are personalized basis your locations. SMS:If you allow us to access your
SMS, we read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to
validate your mobile number. This provides you a seamless purchase experience while
making a booking and you don’t need to move out of the app to read the SMS and then
enter it in the app. SMS is also used to show a customer upcoming PNR status
confirmations.
Phone:The app requires access to make phone calls so that you can make phone calls to
hotels, airlines and our customer contact centers directly through the app.
Contacts:If you allow us to access your contacts, it enables us to provide a lot of
social features to you such as sharing your travel bookings with your friends, inviting
your friends to try our app, send across referral links to your friends, etc. We may
also use this information to make recommendations for hotels where your friends have
stayed. This information will be stored on our servers and synced from your phone.
Photo/ Media/ Files:The libraries in the app use these permissions to allow map data to
be saved to your phone's external storage, like SD cards. By saving map data locally,
your phone doesn't need to re-download the same map data every time you use the app.
This provides you a seamless Map based Hotel selection experience, even on low bandwidth
network.
Wi-Fi connection information:When you allow us the permission to detect your Wi-Fi
connection, we optimize your experience such as more detailing on maps, better image
loading, more options to choose from, etc.
Device ID & Call information: This permission is used to detect your Android ID through
which we can uniquely identify users. It also lets us know your contact details using
which we pre-populate specific fields to ensure a seamless booking experience.
Calendar: This permission enables us to put your travel plan on your calendar.
Camera: This permission enables you to use your camera from within the application to
upload a new profile picture, upload an image for sharing hotel reviews and also allows
you to take videos to upload as video reviews on our application. This permission will
also enable you to scan QR codes for easy UPI payments.
Video/Audio: This permission enables you to upload videos on our application or to
submit video reviews of your things yo do and thereby providing you with new ways of
providing reviews of your experience on our application. The audio permission enables us
to ensure that the video content that you upload has a clear audio in its background.
Phone Number: We need the permission of access to phone number to provide a seamless
login experience, to optimise your travel booking experience and to enable you to obtain
UPI services and to prevent fraud in some cases on our application
IMEI/IMSI: This permission enables us to identifying different users uniquely and helps
us to prevent frauds on our application.
Subscription Information: Your subscription information enables to provide you a
seamless experience depending upon your network and to optimise the application’s
performance. In addition this also enables us in providing to you the train status even
in an offline mode and additionally even in a no network area you can get fully aware of
the status of the train you want to search for.
SIM Serial Number: This permission enables us to read your sim serial number and helps
us in authenticating your mobile number for UPI registration. It helps us to ensure that
the mobile number you are using is actually present on your device that you are using to
register for UPI.
Bluetooth: This permission enables us to provide you services of the third parties that
make available certain features of their products/services on our application. The
permission specifically enables our third party service providers whose services you
book on the application to permit you to lock and unlock your self-driven vehicles
seamlessly.
IOS Permissions:
Notifications:If you opt in for notifications, it enables us to send across exclusive
deals, promotional offers, travel related updates, etc. on your device. If you do not
opt for this, updates for your travel like PNR status, booking confirmation, refund (in
case of cancellation), etc. will be sent through SMS.
Contacts: If you opt in for contacts permission, it enables us to provide a lot of
social features to you such as sharing your bookings with your friends, inviting your
friends to try our app, send across referral links to your friends, etc. We will also
use this information to make recommendations for hotels where your friends have stayed.
This information will be stored on our servers and synced from your phone.
Location: This permission enables us to give you the benefit of location specific deals
and provide you a personalized in-funnel experience. When you launch our app to make a
travel booking, we auto-detect your location so that your nearest city /Town
auto-filled. We require this permission to recommend your nearest hotels in case you are
running late and want to make a quick last minute booking for the nearest facility .
Your options are personalized basis your locations. For international travel, this
enables us to determine your time zone and provide information accordingly.
Siri: Permission to access “Siri” is required to enable you to make through “Siri” on
the TT app.
Camera & Photo Library: The access to your camera is required to enable you to be able
to click, review and upload your profile photo. Alternately, access to your photo
library is required for to enable you to upload an existing photograph as a profile
picture.
13. HOW WE PROTECT YOUR PERSONAL INFORMATION?
We take the security of your personal data seriously and implement a range of security
measures to protect it, including:
Encryption : All sensitive information is transmitted via SSL/TLS encryption to ensure
your data is secure in transit.
Data Storage : Your data is stored securely on our servers using industry-standard
encryption and protection measures.
Access Control : Only authorized personnel have access to your personal data, and we use
role-based access control to limit who can view or modify sensitive information.
14. WITHDRAWAL OF CONSENT AND PERMISSION
You may withdraw your consent to submit any or all Personal Information or decline to
provide any permissions on its Platform as covered above at any time. In case, you choose to
do so then your access to the Platform may be limited, or we might not be able to provide
the services to you. You may withdraw your consent by sending an email to privacypolicy@tripbelike.in or by
15. YOUR RIGHTS QUA PERSONAL INFORMATION
You may access your Personal Information from your user account with TT. You may also
correct your personal information or delete such information (except some mandatory fields)
from your user account directly. If you don’t have such a user account, then you use the
mail privacypolicy@tripbelike.in
16. CHANGES TO THE PRIVACY POLICY
We reserve the rights to revise the Privacy Policy from time to time to suit various legal,
business and customer requirement. We will duly notify the users as may be necessary. You
may always submit concerns regarding this Privacy Policy via email to us at feedback@tripbelike.in TT shall endeavor to respond
to all reasonable concerns and inquires
